Windham Hospital Emergency Department: Tops in the State in Patient Satisfaction
Willimantic—Windham Hospital’s Emergency Department ranks in the 99thpercentile for satisfaction according to a patient survey by Press Ganey, a national health care performance improvement organization. In the survey, the Windham Hospital Emergency Department (ED) outperformed the mean score for all other emergency departments in the state by 9.4-percent.
Press Ganey is contracted by Windham Hospital to independently and objectively complete patient satisfaction surveys that are mailed to patients randomly.
In the latest survey conducted from October 1 through December 31, 2012 , Windham Hospital ED patients were asked to rate their experience in areas such as wait times, courtesy and skill of doctors and nurses, efficiency of lab personnel and the handling of their personal and medical information by hospital staff.
Patient’s comments about their treatment in the Emergency Department included:
· “I Love your staff. Nurses and doctors are the best professionally and very caring.”
· “Was treated by staff as if they were treating their own family member.”
· “Nurses spoke to me like another human being, not a number or a product, was a very nice surprise.”
Press Ganey regularly surveys patients to assess their satisfaction with services received, and reports findings quarterly for 23 separate Connecticut emergency departments.
“We are very proud but not at all surprised by this recognition for the talented staff of our Emergency Department,” said Stephen W. Larcen, PhD. President and CEO of Windham Hospital. “To hear anecdotal information about individual community members and the excellent care they’re receiving is particularly rewarding.”
The Jeffrey P. Ossen Emergency Center at Windham Hospital is a spacious, state-of-the-art facility staffed with a team of physicians and nurses specifically trained in providing fast, expert emergency care. The center has achieved an outstanding record of delivering timely care to its patients. ED wait times are now under 30 minutes 85-percent of the time.
Windham Hospital is a 130-bed acute care hospital serving thousands of people in northeastern Connecticut. For nearly 80 years Windham Hospital has been renowned for its outstanding physicians and extraordinary nursing care and today offers a unique combination of talent and technology in patient care as a member of Hartford HealthCare, Connecticut’s premier healthcare system.