To enhance the lives and well being of people in the communities we serve by providing quality healthcare.
We will be recognized as the outstanding community hospital in Connecticut. Across the generations, our patients and their families will experience healthcare that is consistently high in quality, seamless in transition and accessible to all. We will be the leader in healthcare and a catalyst for improving the communities we serve.
Integrity: We Do the Right Thing
Our actions tell the world what Hartford HealthCare is and what we stand for. We act ethically and responsibly in everything we do and hold ourselves accountable for our behavior. We bring respect, openness and honesty to our encounters with patients, families and coworkers and support the well-being of the communities we serve.
Caring: We Do the Kind Thing
Every Hartford HealthCare staff member touches the lives of the patients and families in our care. We treat those we serve and each other with kindness and compassion and strive to better understand and respond to the needs of a diverse community.
Excellence: We Do the Best Thing
In Hartford HealthCare, only the best will do. We work as a team to bring experience, advanced technology and best practices to bear in providing the highest-quality care for our patients and families. We devote ourselves to continuous improvement, excellence, professionalism and innovation in our work.
Safety: We Do the Safe Thing
Patients and families have placed their lives and health in our hands. At Hartford HealthCare our first priority—and the rule of medicine—is to protect them from harm. We believe that maintaining the highest safety standards is critical to delivering high-quality care and that a safe workplace protects us all.
Collaborating with families, acknowledging their strengths and resources, and respecting their choices and priorities are the cornerstones of Family Centered Care at Windham Hospital.
Standards of Behavior
Our staff and the service they render to this community are indicators of our success as an organization. These Standards of Behavior have been embraced by our entire staff and are displayed throughout the Hospital for all to see. These Standards represent the expectations of our staff at all levels of the organization and form a solid foundation for growth into the future. Together we continue to have an impact on the many lives we touch.
• Create a positive first impression.
• Listen, investigate, and respond to concerns.
• Treat everyone with respect.
• Safety, confidentiality, and privacy are primary concerns.
• Display an attitude of professionalism at all times.