The Jeffrey P. Ossen Emergency Center
Overview: The Emergency Team consists of nurses, physicians’ assistants, APRNs, physicians, patient care technicians, and paramedics who are trained to handle any type of emergency that might arise…morning, noon, or night. The Windham Hospital Emergency Department provides treatment for approximately 38,000 patients annually.
Wait times in the ED are posted on the hospital's website, and are available by downloading a free iPhone app (from the Apple store). The physicians in the Emergency Department strive to see each patient within 30 minutes of their arrival at the hospital. |  |  |
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 | | At Windham Hospital, the Emergency Department physicians are from Northeast Emergency Medicine Specialists, a private practice group. They are dedicated to providing prompt access to healthcare, understanding the concerns of their patients, ensuring safety, and using a respectful and friendly approach. |
The Emergency Department is located on the first floor. Signs are conveniently posted outside the hospital for visitors.
Hours of Operation: 24 hours, 7 days a week, 365 days a year
Emergency Desk: 860.456.6715
Click here for map and parking information
 In 2006, a major expansion of the Emergency Department was funded by contributions from the community, and named for its major benefactor, Jeffrey P. Ossen. The department doubled in size, and includes 20 treatment rooms, 2 critical care suites, isolation and decontamination rooms, and state of the art equipment and systems throughout the department.
A new computer-based Emergency Department Informatics System (EDIS) provides staff with a centralized data system that makes accurate tracking and treatment information available to all caregivers on the Hospital’s secure network. The Picture Archival and Communications System (PACS) allows images obtained at the Hospital to be read onsite by physicians from Jefferson Radiology, or sent to their specialists through special high-speed computer connections.
 | | The new, efficient space allows optimal privacy, security, and comfort for our patients. Many of the rooms feature personal TVs. In-room, bedside registration improves confidentiality and reduces the amount of time patients wait before their treatment.
Windham Hospital is proud to offer the Emergency Department services as a community resource 24 hours a day, 365 days a year. We are grateful to the many individuals and organizations that played vital roles in design, fundraising and operational implementation of this facility. |
 Patients arriving at the Emergency Center can expect the following process:
1 .A trained nurse with experience in emergency medicine will give the patient a rapid assessment of the patient’s condition, called “triage”, and will determine the patient’s acuity.
Please note that the Emergency Center is NOT on a first come first serve system. It is extremely important that patients who have the most serious problems be treated first. Your cooperation and understanding is greatly appreciated.
2. The patient will be placed in a treatment room according to availability.
3. Patients are then treated by appropriate staff members.
4. While the patient is in the treatment room, registration personnel will complete the registration process. Registration ensures that the hospital has the patient’s correct contact information as well as information required of all patients.
When you are ready to leave the Emergency Center, your nurse or physician will review your discharge instructions with you. It is very important that you ask questions- it is your right. Also, it is important that you understand the follow-up care instructions.
All Emergency Department patients (whether insured or not) will be given the opportunity to pay either their insurance co-pay or a deposit on charges at the time of the discharge. Insurance or payment (or lack of) will not affect the quality of care. Patients receive top-quality care, regardless of ability to pay.
Visitor’s Policy
Our security service will issue one visitor pass per patient. In case of minors, both parents will be allowed to accompany their child. As a visitor, please wear your badge at all times. PLEASE do not provide food or drink to the patient, unless permitted by a doctor or nurse—it could jeopardize their care.
At Windham Hospital’s Emergency Center, there is an assortment of physicians with differing specialties. This ensures that patients will have the best care during their visit in the Center.
Our Emergency Department is staffed by members of the Northeast Emergency Medicine Specialists (NEMS). For more information about this practice, visit their website at http://www.nemsed.com/
Orland Donald, MD
Marc Dziedzic, MD
Thomas Gilmore, MD
Max Goldstein, MD
Gregory Shangold, MD
Jay Stutz, MD
Eugene Winchester, MD
Tracy Hawthorne, PA-C
Martin Kelly, PA-C
Christine Manthorne, PA-C
Kate Mastronunzio, PA-C
Chris Desmond, APRN
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